1. Return Eligibility
- We accept returns within 7 days of the purchase date.
- The product must be unopened, unused, and in its original packaging.
- Certain items, such as perishable goods, opened supplements, and personalized items, are non-returnable.
2. Return Process
- To initiate a return, please contact our support team at contact@vitasule.com with your order number and reason for return.
- Once approved, we will provide return instructions.
- The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item received).
3. Refund Process
- Once we receive and inspect the returned item, we will notify you via email.
- If approved, the refund will be processed to the original payment method within 5-10 business days.
4. Exchanges
- We only replace items if they are defective or damaged.
- If you need an exchange, email us at contact@vitasule.com with photos of the issue.
5. Late or Missing Refunds
- If you haven’t received your refund, check with your bank or payment provider.
- If the issue persists, contact us at contact@vitasule.com.